FAQs

Benova Pain & Itch Relief Lotion is suitable for adults and children 2 years of age and older when used as directed. The rollerball applicator allows for easy, precise, mess-free application — especially helpful for children who want to apply on their own!

Children under 2 years of age: Do not use. Consult a doctor.

If swallowed, get medical help or contact a Poison Control Center right away.

If pregnant or breastfeeding, consult your healthcare provider before using any topical product.

Yes, Benova Pain and Itch Relief Lotion can be used on the face. Avoid contact with eyes. If accidental eye contact occurs, rinse thoroughly with water.

This lotion is intended for temporary relief of pain & itching associated with insect bites, sunburn, minor cuts, scrapes, minor skin irritations, and fever blisters & cold sores.

Do not apply to deep cuts, puncture wounds, or serious burns unless directed by a healthcare professional. 

No. Benova Pain & Itch Relief Lotion is formulated for external use only. It has not been tested or evaluated for internal use, including inside the mouth. For oral concerns, talk to your doctor or dentist about the Benova Mouth Rinse System.

Yes, Benova Pain and Itch Relief Lotion can be used for temporary relief of pain & itching associated with sunburn.

Benova Pain & Itch Relief Lotion is formulated for human use. We recommend consulting your veterinarian for products appropriate for animals.

• Adults and children 2 years of age and older: Apply to affected area not more than 3 or 4 times daily.
• Children under 2 years of age: Do not use, consult a doctor.

If the condition worsens, symptoms persist beyond 7 days, or clear up and recur within a few days, discontinue use and consult a doctor.

Benova Pain & Itch Relief Lotion is stable across a wide range of temperatures and is designed for everyday, on-the-go use.

That said, avoid product exposure to temperatures above 100°F.

Benova Pain & Itch Relief Lotion was designed to work quickly and provide long-lasting comfort without the heaviness of traditional ointments.

Key differences:
• Lightweight lotion format (no thick, greasy residue)
• Built-in rollerball for targeted, mess-free application
• Waterproof and sweat-resistant
• Formulated with key plant-based ingredients
• Steroid-free and fragrance-free

It’s designed for real life — from playgrounds to hiking trails. It starts working in seconds so you can get back to adventuring and keeps working for hours, so you don’t have to constantly reapply.

Yes, Benova Pain & Itch Relief Lotion is dermatologist-tested.

Benova Mouth Rinse is a two-step patented (US11806420B2) system that is gentle on sensitive tissue, yet effective in treating mouth sores. Step 1 gently rinses away bacteria to clean wounds and sores, while Step 2 soothes and moisturizes to promote a healthy oral environment. Both steps work together to ensure your mouth is healthy without the harsh chemicals and burn that can be felt with other mouth rinses.

Magic Mouthwash is a generic term for a compounded rinse that varies depending on who prescribes it — there is no standardized formula. Most versions are lidocaine-based, which means they only temporarily numb pain without addressing the underlying sore. They also require a prescription.

The Benova Mouth Rinse System is available over the counter and is clinically proven to cleanse the mouth, relieve discomfort, and speed healing of mouth sores. Used regularly, it also helps prevent sores from recurring or reduces their severity.

Both Step 1 and Step 2 have been tested for biocompatibility by NAMSA, the primary source of testing for medical device products. Both steps passed testing for sensitization, oral mucosal irritation, and oral toxicity.

Step 1 has also been shown to kill 99% of E. coli, Streptococcus mutans, and Candida albicans within 45 seconds. Taken together, this testing confirms that the Benova Mouth Rinse System is safe and effective for everyday use.

Ingredients used to flavor rinses can cause irritation to sensitive gum and mouth tissues. Our products are designed for gentle power without unnecessary additives.

The subtle flavor of Step 2 derives mainly from one of the key natural ingredients, licorice root extract. It is a common ingredient in many consumer items. In the Benova Mouth Rinse System, licorice root extract is particularly effective for reducing inflammation, such as with mouth sores.

Also, the dynamic ingredient xylitol provides a hint of sweetness along with its many health benefits.

Consistency. Make rinsing part of your morning and evening routines. By following the package instructions regularly, mouth sores will lessen in frequency, duration, and intensity. For many people, they will stay away entirely with regular use.

Yes, the Benova Mouth Rinse System is safe for both sensitive teeth and receding gums.

We do not advise using Step 1 more than twice a day, as instructed. Step 1 is formulated to rid your mouth of unhealthy bacteria, yeast, and mold. If used in excess, it could cause irritation.

Independently of Step 1, Step 2 can be used multiple times per day if discomfort returns. However, with consistent use of the Mouth Rinse System, the need to do this will likely abate.

The Benova Step 1 product has antimicrobial properties that cleanse the mouth. Our clinical studies have shown 99% of  microorganisms, such as E. coli, S. mutans, and C. albicans, are effectively eliminated at 45 seconds of active swishing in the mouth.

We suggest a range of 2 to 5 minutes to swish Step 2. The longer Step 2 comes in contact with mouth sores, the better it works. Two minutes is helpful, but longer – up to five minutes – is more beneficial.

Consistent use, morning and evening as directed, will best safeguard your mouth from the likelihood of recurrences of mouth sores.

The Benova Mouth Rinse System products are light sensitive, so it is best to leave them in their current bottles. 

Monthly subscriptions work best for patients who have chronic mouth sores. The practice of the twice daily regimen of using the Benova Mouth Rinse System prevents or dramatically reduces the occurrence of mouth sores.

Log in to your Benova account here.

Enter the email used when you purchased your subscription. You will be emailed a one-time code. Enter the code on the website.

Next, you will be prompted to manage your subscription, where you can skip a month, change shipping dates, or cancel.

Should you decide to cancel your monthly subscription, you can manage your subscriptions here. Alternatively, you can email us at info@benova.net at least 5 business days prior to your next billing date. This allows us time to process your request.

Full ingredient listings are available on each product page under “Ingredients.”

If you have specific ingredient questions, please email us at info@benova.net — we’re happy to help.

All Benova products are:

• Steroid-free
• Fragrance-free
• Free from artificial colors and dyes

We believe in thoughtfully formulated products without unnecessary additives.

All products purchased from the Benova website are backed by a 100% Money-Back Guarantee. If you are not 100% satisfied with your purchase, you may return it to us for a refund within 30 days of purchase (less shipping and handling). If you purchased from benova.net, email us at info@benova.net to initiate your return. Shipping and handling charges are not refundable. Other conditions may apply. Please contact us for details.

For the complete list of our Terms and Conditions, please visit this link.

The Benova Mouth Rinse System is eligible for FSA spending through Amazon.

For Benova Pain & Itch Relief Lotion, eligibility may vary depending on your plan provider. We recommend checking directly with your HSA/FSA administrator.

Our products are formulated and manufactured in the United States.

We love to hear from our customers! Email us at info@benova.net with any questions or feedback. Please allow 1-2 business days for a response.